• Customisation or Development & Introduction or Entity Customisation.

• Learn: How to Create a Solution and publisher

• Configuring CRM, Business Units, Customizing Entities, Teams and Users

• Create a Custom Entity.

• Additional Entity Properties.

• Modifying the Configuration of an Entity.

• Create a Custom Activity Entity

• Building a Security Model in Microsoft Dynamics CRM 2016

• Overview of Security Roles.

• User Management Overview.

• Team Management Overview, Teams and Sharing.

• Manage Security Roles for Users and Teams.

• Field Security. Access Team Templates. Auditing Overview  

• How to Configure User Access

• Configure Field Security

• Create and Configure an Access Team Template

• Introduction to CRM Solutions

• CRM Entity/Field Customization

• Additional Field Customization

• Create and Modify Charts.

• Export and Import Charts.

• Create and Modify Dashboards.

• Learn: How to Create a Custom Chart & how to Create Create a Dashboard

• Types of Entity RelationshipsCreate

• Entity Relationships1: N Relationship

• BehaviorField Mappings in 1: N

• RelationshipsConnections and Connection Roles.

• Form Customisation Overview.

• Create and Modify Forms.

• Quick Create and Quick View Forms.

• Manage Multiple Forms — mobile Clients.

• Learn: How to Modify Form Layout and Add Fields Lab: Create a Role-Based Form for the Competitor entity.

• Views and Visualizations

• View Customisation Concepts. System Views. Create Custom Views. Remove Unwanted Views. Learn how to Modify a Quick Find View & Create Custom Views

• Introduction to Business Processes

• Business Process Flows  and how to create a Multi-Entity Business Process Flow

• Next generation search to make Search simpler, and faster!

• Document management improvements.

• Solution enhancements.

• Interactive Service Hub including Multi-stream and Single-stream Dashboards.

• External Party Access enhancements to the CRM API and SDK.

• App-to-app deep linking.

• Web Resources and IFRAME enhancements.

• Data Performance Dashboard optimization recommendations.

• Bulk Data Loader for CRM Online including recurring data import/export.

• Modern web API enhancements including open industry standard OData v4.

Prepare to install Microsoft Dynamics CRM

• Learn to Load Sample Data
• Installation of Reporting Extension

• Manage Microsoft Dynamics CRM with the Deployment Manager and learn to Duplicate the Adventure Works Cycles Organization.

• Upgrade methods of Microsoft Dynamics CRM 2016

• How to Install the Email Router

• Install and Configure Server-Side Synchronization

• Install and Configure Microsoft Dynamics CRM for Outlook

• Maintain and Troubleshoot a Deployment and Configuring Tracing

Module 1: Extensibility Overview

• Objectives

• Introduction

• Extensibility Platform and Features

• Security Model

• Business Model

• Business Logic

• Business Entity Components

• Data Access Components and Platform

• Helpful Skills

• Resources

• Summary

• Test Your Knowledge

• Quick Interaction: Lessons Learned

• Solutions

• Objectives

• Introduction

• WCF Web Services

• Discovery Service

• Early versus Late-Binding

• Early-Bound Entity Class

• Late-Bound Entity Class

• Organisation Service

• Authentication and Authorization

• Entity Information

• Working with Data Types

• Using the Create Method

• Using the Retrieve Method

• Using the Update Method

• Using the Delete Method

• Using the RetrieveMultipleMethod

• Summary

• Test Your Knowledge

• Solutions

• Goal Description

• Need a Little Help?

• Step by Step

• Step by Step

• Goal Description

• Need a Little Help?

• Step by Step

• Step by Step

• Objectives

• Introduction Querying in Microsoft Dynamics CRM 2016

• Query Expression, QueryByAttitude, LINQ Queries

• FetchXML

• Filtered Views

• OData

• Execute Method

• Requests and Responses

• Using the MetadataService Web Service

• Objectives

• Overview of Workflow

• Overview of Dialogues

• Setting up Custom Workflow Activity Assemblies

• Demonstration: Configuring a Custom Workflow Activity

• Creating Custom Workflow Activities

• Debugging Custom Workflow Activities

• Creating and Modifying Windows Workflow Foundation (XAML Workflows)

• Demonstration: Modifying an Existing Workflow in Visual Studio 2010

• Objectives

• Introduction

• Overview of Plug-ins

• Event Framework

• Plug-in Isolation, Trusts and Statistics

• Developing Plug-ins

• Impersonation in Plug-ins

• Entity Classes and Plug-ins

• Register and Deploy Plug-ins

• Debugging Plug-ins

• Windows Azure Integration with Microsoft Dynamics CRM 2016

• Objectives

• Introduction for Using Jscript Libraries

• Form and Field Events

• Form Types

• Form Event Handler Execution Context

• Setting Event Dependencies

• Pass Parameters

• Using Best Practices in Writing Client-Side Code

• Debugging Client-Side Code

• Objectives

• Introduction

• Customising the Site Map

• Customising the Ribbon

• URL Addressable Forms and Views

• Objectives

• Introduction

• Overview of Web Resources

• Web Resource Management

• Referencing Web Resources

• Introduction to Service Management

• Customer Scenarios

• Customer Service Entities and Record Types

• Case Management

• Understanding the Process Ribbon and Menu Options

• Case Resolution, Canceling and Deleting

• Assigning Case Records

• Other Actions on Cases From Forms and Views

• Working with the Subject Tree

• Working with the Case List and Views

• Learn: Case Resolution Processing, Creating a case, Associate a phone call with the case and Resolve the case

• Article Templates

• Creating, Approving and Publishing Articles

• Using and Searching the Knowledge Base

• Cases and Knowledge Base Articles

• Sending Knowledge Base Articles

• Learn: Managing Knowledge Base Articles & Create, Submit, and Publish a Knowledge Base Article.

• Learn to Create a New Public Queue for Incoming Questions

• Customer Service Analysis

• Customer Service Reports

• Customer Service Charts and Dashboards

• Customer Service Goals and Metrics

• Learn: Goals and Goal Metrics & Modify a Goal Metric to Include in-Progress Cases

• Schedule a Service by Using a Same-Site Requirement

• Field Services

• New interactive service hub dashboards and forms help you prioritise workloads

• Use of pre-formatted Excel templates to quickly create Excel documents directly from CRM.

• One clicks easy generation of documents from CRM using role-based pre-defined Word templates.

• Next generation Cortana integration for service teams.

• Interactive generation of HTML in emails.