▷ ServiceNow Training & Certification

Key Highlights

Preview

Course Video

27 Hrs Instructor Led Training

Self-paced Videos

22 Hrs Project & Exercises

Certification

Job Assistance

Flexible Schedule

Lifetime Free Upgrade

Mentor Support

Curriculum

A complete index of
job-ready skills curated
to meet the industrial need.
Explore.

ITIL

What is ITSM
Problem Management
Incident Management
Change Management
Configuration Management Database
Service Request Management
OLA’s and SLA’s

ServiceNow

Introduction to ServiceNow
Need of ServiceNow
ServiceNow Lifecycle and Features
ServiceNow Architecture
Cloud Computing in ServiceNow
Agile Methodology
Users and Navigations

Fundamental Administration

Home Pages Customization
List Layouts and Form Layouts
Adding the users to the groups
Granting roles to the users
Modules and Applications
Creating Modules and Tables group
Creating Rising and Tickets requests
Performance Metrics
Creating SLA’s

Advanced Administration

Dictionary Entries
UI Policies
Overriding Data Policies
Notifications
List calculations and control
Exporting Data from the ServiceNow
Updating sets exports and imports
Capturing the class work in Update sets for understanding their movement and purpose.
Job Scheduling
Controlling the data access in the framework of the ServiceNow Contextual Security.
Defining the reference qualifiers that guide the appropriate data to appropriate users at the appropriate time.
Implementing the Web Services REST API integration and learning the possible data paths into ServiceNow
Creating the Record Producer
Coordinating the service catalog elements, including cart controls, variables, and user criteria.
Implementing the new workflows that utilize various activities for understanding how to create records from workflows.
Defining and using the database view as a report source, considering performance best practices, and trying to apply security controls to reporting.
Establish the system controls that guide the appropriate data to appropriate users at appropriate time.

System Administration

Performing core configuration activities
Working with UI(User Interface) policies, UI actions, data policies, client scripts, and business rules.
Add groups, roles, and users.
Handling data with the tables, CMDB(Configuration Management Database), Update sets, and Import sets.
Working with two process applications: Knowledge Base and ServiceNow Service Catalog
Creating workflow approvals and activities
Configuring notifications and alerts
View Upgrade status and history
Controlling the data security and system access
Creating baseline performance measures
Configuring Service Level Agreements(SLAs), Running reports, and Performing instance customization and branding.
Integrating social IT elements and learning best practices

Scripting

Client Scripts
Business Rules
UI Actions
Script Includes

1. Script client side
2. Jelly Scripting
3. Determining when it is right to script
4. Configuring the ServiceNow instance to script
5. Client scripts
6. Script server-side
7. UI Policies
8. GlideSystem
9. GlideRecord
10. Job Scheduling
11. Workflow Scripts
12. Event Management
13. Script Includes
14. Script Development Best Practices

Upgrades and Cloning

Updating the Instances for latest releases
Need for cloning and ways for implementing it

Reporting

Pie Charts
Bar Charts
Pivot Tables
List Reports
Report Scheduling
Utilizing Scripting in Reporting
Developing Gauges

Content and Configuration Management

CMS
Creating Pages and Sites
Creating Blocks through Scripting
Login Rules
CMDB Classes
Loading CI’s into ServiceNow
Mapping the Configuration Item to the Asset Records
Relating the Configuration Items

Integrations

Direct Web Services
Scripted Web Services
Transforming the Map Web Services
Event Registry
Email Integration: Inbound Activities
Triggering and Creating the Events

Service Catalog

Creating Catalog Items through Variable Sets and Variables
Designing the flow through Workflow
Creating Record Procedures
Generating Execution Plans
Writing Catalog UI Policies and Catalog Client Scripts

Workflows

Creating the workflows on various tables
Approvals through workflows
Different Activities of Workflows

Import Sets

Loading data of various formats
Utilizing Data sources
Using Transform Scripts and Transform Maps

Incident Management and Change Management

Introduction
Incident Management Process
Continual service improvement for incident management
Change Management Process(Planning, Authorize, and Raising)
Change Task and Changement Management workflow
Continual service improvement for change management

Problem Management

Introduction to Problem Management
Problem task types and Problem management workflow
Problem Management Process(Investigate, Identify, and Resolve)
Context Menu
Continual service improvement for problem management

Installing MID Server

Installing the MID Server on the instance
Testing MID Server through other logins
Importing files through MID Server

Configuration and Asset Management

Introduction to Asset and CI
Model and Kinds of Assets
Class and Category CI
CMDB Plug-in and CI Relationships

SDLC & SLA

OLA, SLA, and UPC
Service Level Agreement
SLA Workflow
SDLC concept in ServiceNow

Knowledge Management

Knowledge Management Fundamentals
Modules and Application through Knowledge
Creating and Translating Knowledge
Reporting and Tracking on Knowledge

Employee Self Service and Service Catalog

My approvals and tasks
My Profile
Service Catalog

We have made a tailored curriculum covering the latest industry-ready concepts to serve every individual’s learning desires.

Project Details

We bring you the best learning experience by delivering all our training sessions practical. Following are the few use cases we shall discuss during the training.

ServiceNow Training Objectives

1. What are the main objectives of this ServiceNow training?

The main objective of this ServiceNow training is to impart in-depth knowledge of the ServiceNow platform. It makes you an expert in deploying ServiceNow to improve your business performance and efficiency. With our course curriculum, real-time experts, 45hrs of instructor-led live training sessions, and Simulation learning, you will be able to clear the ServiceNow certification exams and start your career.

2. Who Should Take this ServiceNow course?

This ServiceNow course is suitable for System Engineers, IT Administrators, and Application Developers. Anyone who wants to learn ServiceNow can join this ServiceNow training.

3. What are the prerequisites to take this ServiceNow training?

Having previous knowledge of databases, programming languages, and networking concepts is helpful but not mandatory to take this ServiceNow training.

4. How much does ServiceNow Professionals earn?

According to payscale.com, the average salary of a ServiceNow Administrator in the US is around $110K per annum.

5. Which companies are hiring for ServiceNow Professionals?

ServiceNow professionals are needed for many companies like:

HCL Technologies
Capgemini
Tata Consultancy Services
Accenture
Wipro

6. What Job roles are offered to ServiceNow professionals?

By the end of this ServiceNow course, you will have the skillset to get a job in a leading organization. Following job roles are offered to ServiceNow professionals:

ServiceNow Developer
ServiceNow Architect
ServiceNow ITSM Application Developer
ServiceNow ITOM Architect
ServiceNow ITOM Developer
ServiceNow Administrator

+1 930 200 4823

( Toll Free )

Training Options

Different individuals. Different upgrade goals. Different modes of learning.

We got solutions for everyone looking for an AWS Architect course. Opt in for your convenient upgrade option, and we will guide you through.

Duration

One-on-one Session

Support

Resources

Time

Fee

Live Online.

27 Hours

Yes

24x7

Additional tips from the trainer

30 July 2024, 07:00 AM

03 August 2024, 08:00 AM

Self-Paced

27 Hours

Weekdays & Working Hours

Accessible through LMS

At your convenience

ServiceNow Training Upcoming Batches

Weekday

30 July 2024 to 30 August 2024

07:00 AM

Weekend

03 August 2024 to 03 September 2024

08:00 AM

Weekday

06 August 2024 to 06 September 2024

07:00 AM

Weekend

10 August 2024 to 10 September 2024

07:30 AM

Schedules Doesn't Suit You ?

Our Team can set up a batch at your convinient time.

Corporates Training

Experience and witness the express transformation of your workforce from the world-class tech upgrade platform.

Customized training options

Tailored curriculum to fit your project needs.

Practical exposure is assured.

We have got everything covered for any IT upgrade for your organization. We are one click away.

Success Stories from Future Digital Leaders

The ServiceNow course from Tekslate was very informative. The instructor seems knowledgeable and is covered the whole curriculum.

Ajith

I have been waiting since last 3 year to get into the IT industry, and this course from Tekslate has really helped me a lot.

Dharan

ServiceNow course trainer was determined and very focused towards training and explained really very well.

Nirosha

ServiceNow Training FAQ'S

Have questions? We’ve got the answers. Get the details on how you can grow in this course.

1. What is ServiceNow?

ServiceNow is a PaaS provider, offering technical management support like IT service management, IT operations of big enterprises, and help desk functionality. It mainly focuses on management of “problem, change, and incident.”

2. Why is ServiceNow the best?

ServiceNow is best because it is capable of handling everything as a service. The highlight of ServiceNow is its extensively managed workflow that provides wide support and allows enterprise services domain to specify and deliver the service.

3. Is ServiceNow SaaS or PaaS?

ServiceNow provides both Software as a Service(SaaS) and Platform as a Service(PaaS) products through its Now platform in the single-tenant architecture.