Key Highlights
Preview
Course Video
27 Hrs Instructor Led Training
Self-paced Videos
22 Hrs Project & Exercises
Certification
Job Assistance
Flexible Schedule
Lifetime Free Upgrade
Mentor Support
Online | Self-Paced | Corporate
ServiceNow Training
Gain expertise in ITSM fundamentals, including problem, incident, change, knowledge, asset, request, and release management with TekSlate’s ServiceNow training. You will gain exposure to ServiceNow modules, including IT Operations Management (ITOM), IT Business Management (ITBM), and HR Service Delivery (HRSD). You will learn to create workflow scripts using the workflow editor and understand the stages and transitions of a workflow. The certification training will provide you with skills in developing schedules and exploring SLA definitions.
Completing the course equips you to pass various ServiceNow certification exams.
Pre-Requisites
- Understanding of the enterprise IT processes and cloud computing
Learning Modes
- Instructor-led training with online classes – 27 hours
- Self-paced learning with pre-recorded videos – 27 hours
Lab Environment
We will help you set up the free trial of the ServiceNow software on your machine. You can access the free trial for 30 days.
Post-Training Support
- After the technical training, we extend our support to learners by providing interview preparation, resume building, and job search assistance programs.
- Our goal is to help learners become job-ready and secure suitable job roles in the ITSM industry upon completing their training.
Benefits of Learning ServiceNow
- Individuals
- Increased career opportunities
- Industries such as automotive, banking, healthcare, insurance, manufacturing and retail leverage ServiceNow for their digital transformations
- TheirStack states that leading companies, such as Infosys, Wipro, LTIMindtree, HCLTech, KPMG, and TechMahindra, hire ServiceNow professionals to build modern digital workflows and accelerate their IT processes.
- The above information indicates that completing ServiceNow training will open up new career opportunities in the IT industry.
- Increased earning potential: According to AmbitionBox, ServiceNow administrators can earn a salary from 3 LPA to 10 LPA in India. ZipRecruiter reports that ServiceNow administrators can earn between $26,000 and $177,000 in the United States.
- Enhanced expertise: Real-time projects and hands-on labs will elevate your practical experience to new levels. It will help stay ahead of the competition.
- Increased career opportunities
- For organizations that train their workforce with ServiceNow
- Accelerate Digital Transformation: ServiceNow-trained IT engineers will accelerate digital transformation within your organisation by creating efficient digital workflows.
- Speed Innovation: ServiceNow training will enhance the ITSM skills of your IT teams, enabling them to deliver a seamless IT experience to your customers and drive innovation.
- Increase Efficiency: The ServiceNow course empowers your organization’s ITSM professionals to enhance the quality and efficiency of IT services while significantly reducing costs.
(4.9)
4322 Learners
Curriculum
A complete index of
job-ready skills curated
to meet the industrial need.
Explore.
ITSM Fundamentals
- Problem management
- Incident management
- Change management
- Knowledge and asset management
- Request and Release Management
Creating homepages
- Creating Gauges
- Defining the properties of CSS and UI
- Changing the Visibility of Homepage and Banner
Table and form administration
- Creating Applications, modules and Tables
- Personalizing form and table layout
- Creating Section View
- Understanding Dictionary Overrides, Reference Qualifiers and Related Lists
Creating update set
- Creating and merging update sets
- Retrieving the update set in another instance
Creating Workflows
- Working with the Workflow editor
- Creating workflow scripts
- Exploring Workflow activities and workflow context
- Understanding Workflow stages, Transitions
Service catalog management
- Understanding the Service catalog and end execution
- Creating catalog item, a record producer, and an order guide
- Creating RITM and catalog task
- Attaching workflow to catalogue items
- Understanding request fulfilment
Importing data into ServiceNow
- Exploring Data Sources and Transform Maps
- Exploring Common Service Data Model (CSDM)
- Understanding the configuration management database (CMDB)
- Generating XML Reports and Scheduling Data Import/Export
- Importing Sets and Transforming Scripts
- Data Load automation
User Administration
- Creating and managing groups, users and departments
- Understanding the Concept of Delegation
- Customizing the user profiles
- Understanding Roles, permissions & group membership
- Fetching details of the logged-in user
Email Notification
- Defining templates and notifications
- Creating Email Logs and triggering emails
- Introduction to SMTP and POP Mail Servers
Creating SLA & Schedule
- Exploring Service Level Agreement (SLA) Definitions
- Learning SLA Properties
- Attaching SLA to tasks
- Create Schedules and Child Schedules
Schedules Jobs
- Introduction to Scheduled Jobs
- Schedule job Logs and scheduled reports
Access Control List
- Creating read, write and create ACLs on table and field levels.
- Write ACL Scripts and Debugging
- Concept of Privileged system admin
Introduction to Web Service
- Introduction to web services
- Exploring SOAP Messages and Debugging
- Personalizing users
- Debugging business rule
- Creating Background Scripts
Scripting
- Creating Client Scripts and Business Rules
- Developing UI Actions and Jelly Scripting
- Creating UI and Data Policies
- Exploring Script Includes and Data Lookup Rules
- Understanding UI pages, UI Macros, and Dictionary
SSO & LDAP Integration
- Exploring SSO and LDAP integration
- Understanding the Flow designer
Service Portal and Reporting
- Understanding the Pages and Widgets controller
- Reporting and dashboards
- Generating performance analytics
- Demo
We have made a tailored curriculum covering the latest industry-ready concepts to serve every individual’s learning desires.
Project Details
We bring you the best learning experience by delivering all our training sessions practical. Following are the few use cases we shall discuss during the training.
ServiceNow Training Objectives
1. Can beginners learn ServiceNow easily?
Yes, anyone can learn ServiceNow easily, regardless of their IT background. However, if you have basic exposure to IT service processes, you will experience a fast-paced learning journey.
2. What are the learning outcomes of the ServiceNow training?
By completing the ServiceNow online training, you can:
- Get familiar with security operations (SecOps) and Customer Service Management (CSM)
- Gain exposure to ServiceNow Studio, Flow Designer, Integration Hub, Discovery, and Service catalog
- Develop Scripting and workflows for ServiceNow implementation
- Create and manage users, groups, roles, permissions and group memberships
- Create email logs and explore SSO and LDAP integration
- Get a deep understanding of the pages and widgets controller
3. Who is the target audience for the ServiceNow online course?
- IT Administrators
- Software Developers
- Beginners
- Aspirants looking for a career in IT service management
4. Can I apply for multiple job roles by completing the ServiceNow certification training?
Yes, you can apply for the following different ServiceNow job roles.
- ServiceNow ITSM Developer
- ServiceNow CSM Developer
- ServiceNow CSM engineer
- ServiceNow Implementation Consultant
- ServiceNow ITSM Technical Consultant
- ServiceNow ITSM Architect
- ServiceNow ITSM Administrator
5. What are the various ServiceNow certifications available?
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Technical Architect (CTA)
- ServiceNow Certified Master Architect
- ServiceNow Certified Implementation Specialist - CIS ITSM
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Performance Application Specialist
- ServiceNow Certified Platform Owner Associate
6. Do you provide any additional learning resources along with the ServiceNow course?
Yes, we provide multiple e-learning resources to help learners expand their knowledge of ServiceNow concepts.
contact us
+1 930 200 4823
( Toll Free )
Training Options
Different individuals. Different upgrade goals. Different modes of learning.
We got solutions for everyone looking for an AWS Architect course. Opt in for your convenient upgrade option, and we will guide you through.
| Duration |
| One-on-one Session |
| Support |
| Resources |
| Time |
| Fee |
Live Online. |
| 27 Hours |
| Yes |
| 24x7 |
| Additional tips from the trainer |
30 July 2024, 07:00 AM 03 August 2024, 08:00 AM |
Self-Paced |
| 27 Hours |
| No |
| Weekdays & Working Hours |
| Accessible through LMS |
| At your convenience |
ServiceNow Training Upcoming Batches
Weekday
30 July 2024 to 30 August 2024
07:00 AM
Weekend
03 August 2024 to 03 September 2024
08:00 AM
Weekday
06 August 2024 to 06 September 2024
07:00 AM
Weekend
10 August 2024 to 10 September 2024
07:30 AM
Schedules Doesn't Suit You ?
Our Team can set up a batch at your convinient time.
Corporates Training
Experience and witness the express transformation of your workforce from the world-class tech upgrade platform.
Customized training options
Tailored curriculum to fit your project needs.
Practical exposure is assured.
We have got everything covered for any IT upgrade for your organization. We are one click away.
Success Stories from Future Digital Leaders
The ServiceNow course from Tekslate was very informative. The instructor seems knowledgeable and is covered the whole curriculum.
Ajith
I have been waiting since last 3 year to get into the IT industry, and this course from Tekslate has really helped me a lot.
Dharan
ServiceNow course trainer was determined and very focused towards training and explained really very well.
Nirosha
ServiceNow Training FAQ'S
Have questions? We’ve got the answers. Get the details on how you can grow in this course.
1. What is ServiceNow?
ServiceNow is a PaaS provider, offering technical management support like IT service management, IT operations of big enterprises, and help desk functionality. It mainly focuses on management of “problem, change, and incident.”
2. Why is ServiceNow the best?
ServiceNow is best because it is capable of handling everything as a service. The highlight of ServiceNow is its extensively managed workflow that provides wide support and allows enterprise services domain to specify and deliver the service.
3. Is ServiceNow SaaS or PaaS?
ServiceNow provides both Software as a Service(SaaS) and Platform as a Service(PaaS) products through its Now platform in the single-tenant architecture.
Join a Free ServiceNow Training Demo Session
See if this course is a fit for you by joining us for an online info session. You’ll meet our team, get an overview of the curriculum and course objectives, and learn about the benefits of being a student at Tekslate
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